Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about our non-toxic luxury clothing and brand values.
About Our Brand
What makes your clothing non-toxic?
We use only OEKO-TEX certified fabrics and dyes that are free from harmful chemicals, heavy metals, and toxic substances. Our entire production process is carefully monitored to ensure no harmful chemicals come into contact with our garments, making them safe for you and the environment.
What does "timeless" mean for your designs?
Our timeless approach means we create classic, versatile pieces that transcend seasonal trends. Each garment is designed to remain stylish and relevant for years, focusing on quality craftsmanship, perfect fit, and enduring elegance rather than fast fashion trends.
Where are your clothes made?
Our garments are ethically manufactured in certified facilities that meet our strict standards for worker welfare, environmental responsibility, and quality control. We maintain long-term partnerships with our suppliers to ensure consistent quality and ethical practices.
Materials & Care
What materials do you use?
We use premium natural and sustainable materials including organic cotton, linen, Tencel, and responsibly sourced wool. All our fabrics are carefully selected for their quality, durability, and minimal environmental impact.
How should I care for my garments?
Each piece comes with detailed care instructions. Generally, we recommend gentle machine washing in cold water with eco-friendly detergent, air drying when possible, and professional cleaning for delicate items. Proper care will help your garments maintain their beauty for years.
Are your clothes suitable for sensitive skin?
Yes! Our non-toxic, chemical-free approach makes our clothing ideal for sensitive skin. We avoid harsh dyes, formaldehyde, and other common irritants, using only gentle, skin-safe materials and processes.
Ordering & Shipping
How long does shipping take?
We offer free standard shipping (5-7 business days) and expedited shipping (2-3 business days) options. International shipping is available and typically takes 7-14 business days depending on your location.
Do you offer international shipping?
Yes, we ship worldwide! International shipping costs and delivery times vary by destination. All international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
How is my order packaged?
We use eco-friendly, plastic-free packaging including recycled cardboard boxes, biodegradable mailers, and tissue paper. Our commitment to sustainability extends to every aspect of your shopping experience.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unworn items in original condition with tags attached. Returns are free for domestic orders, and we provide a prepaid return label for your convenience.
Can I exchange for a different size?
Yes! We offer free size exchanges within 30 days of purchase. Simply contact our customer service team, and we'll arrange the exchange for you. We want you to love the fit of your garments.
How long do refunds take?
Once we receive your return, refunds are processed within 3-5 business days. The refund will appear on your original payment method within 5-10 business days, depending on your bank or credit card company.
Sizing & Fit
How do I find my size?
Please refer to our detailed Size Guide for measurements and fit information. If you're between sizes or unsure, our customer service team is happy to provide personalized sizing recommendations.
Do your clothes run true to size?
Yes, our garments are designed to fit true to size according to our size chart. However, fit can vary by style - some pieces are designed to be more fitted while others have a relaxed silhouette. Check individual product descriptions for specific fit details.
Still have questions?
We're here to help! Contact our customer service team at hello@yourstore.com or through our live chat. We typically respond within 24 hours and are committed to providing exceptional service.